Privacy Policy
Last updated: March 2025
1. Information we collect
When you create a Filwebs account, we collect your name, email address, and payment information necessary to process transactions. We also collect usage data such as the services you purchase, support tickets you open, and log data for security and troubleshooting purposes.
2. How we use your information
We use your information to:
- Provide, operate, and improve our services
- Process payments and send invoices
- Respond to support requests
- Send transactional emails (invoices, provisioning confirmations)
- Detect and prevent fraud or abuse
We do not sell your personal information to third parties.
3. Third-party services
We use the following third-party providers to deliver our services:
- PayPal — payment processing
- Cloudflare — infrastructure, CDN, and data storage
- Namecheap — domain registration
- WHM/cPanel — web hosting provisioning
Each of these providers has their own privacy policy governing how they handle data. We share only the minimum information necessary to deliver your requested services.
4. Data retention
We retain your account information for as long as your account is active. You may request deletion of your account and associated data by contacting us at support@filwebs.com. Note that some data (such as invoices) may be retained for legal and accounting purposes.
5. Cookies
We use session cookies to keep you logged in while you use the dashboard. We do not use tracking or advertising cookies.
6. Security
We implement reasonable technical and organisational measures to protect your data. Your account password is never stored in plain text. All data is transmitted over HTTPS.
7. Your rights
You have the right to access, correct, or delete the personal information we hold about you. To exercise these rights, contact us at support@filwebs.com.
8. Changes to this policy
We may update this policy from time to time. We will notify you of significant changes by email or by displaying a notice in your dashboard. Continued use of our services after changes constitutes acceptance of the updated policy.
9. Contact
Questions about this policy? Contact us at support@filwebs.com.